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Glossary

CCaaS (Contact Center as a Service)

TTEC | Glossary | CCaaS (Contact Center as a Service)

What is CCaaS (Contact Center as a Service)?

Contact Center as a Service or shortened to CCaaS is type of software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support cost. Contact Center as a Service is most commonly a cloud-based customer expereince solution that businesses use in their contact center but in some instances can be an on-premise contact center software solution.