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Glossary

Contact Center as a Service (CCaaS)

TTEC | Glossary | CCaaS (Contact Center as a Service)

What is Contact Center as a Service (CCaaS)?

Contact Center as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs.

CCaaS is most commonly deployed as a cloud-based CX solution in contact centers, but in some instances, an on-premise CCaaS software solution is more ideal.

It's difficult for call centers to quickly deploy new features, functions, and channels without the help of an advanced CCaaS.

TTEC provides a flexible, fully scalable CCaaS via a monthly subscription to deliver lower total cost of ownership (TCO) and enable quick deployment of new features, functions and channels rather than the traditional "rip-and-replace" method of changing premise-based software.

We are also one of Cisco's first technology partners in North America to achieve the Cisco Cloud Provider Certification,  which means when we say we know CCaaS well, we mean it. 

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