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Glossary

Contact Center as a Service (CCaaS)

TTEC | Glossary | CCaaS (Contact Center as a Service)

What is Contact Center as a Service (CCaaS)?

Contact Center as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs.

CCaaS is most commonly deployed as a cloud-based CX solution in contact centers, but in some instances, an on-premise CCaaS software solution is more ideal.

It's difficult for call centers to quickly deploy new features, functions, and channels without the help of an advanced CCaaS.

TTEC provides a flexible, fully scalable CCaaS via a monthly subscription to deliver lower total cost of ownership (TCO) and enable quick deployment of new features, functions and channels rather than the traditional "rip-and-replace" method of changing premise-based software.

We are also one of Cisco's first technology partners in North America to achieve the Cisco Cloud Provider Certification,  so when we say we know Contact Center as a Service well, we mean it. 

Additional TTEC Resources
  • Contact Center of the Future: Digital Transformation Best Practices: In this short video, see how re-imagining your customer service organization, from the customers' points of view, can help you deploy the cloud based contact center of the future... in the present.
  • Transforming Omnichannel Vision into Reality: In our omnichannel strategy guide, gain insight into the top challenges, and best remedies, for overcoming contact center infrastructure cahllenges in order to implement an omnichannel contact center solution.
  • Cloud Contact Center Software solutions: Learn more about how we deliver best-in-class customer experiences at scale with our contact center software solutions.
  • The Ultimate CX and Digital Transformation Workbook for Contact Centers: Achieving a value-based digital transformation in the contact center starts with a tactical cloud migration plan. We've designed a 7-point digital planning workbook to help facilitate more productive CX transformation discussions between IT and business leaders.
  • Humanify Enterprise: Our fully integrated CX contact center software, powered by Cisco®.
  • Humanify Connect: Our advanced all-in-one cloud customer engagement platform, designed for omnichannel interactions by supporting a real time, single view of the customer.
 

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