November 15, 2021 Client Story A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers Travel and Hospitality
November 11, 2021 Client Story Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support Travel and Hospitality
October 1, 2021 Client Story Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources Car Rental
April 22, 2021 Client Story Enhanced knowledgebase enables associates to seamlessly switch to Remote CX We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home Airlines
January 7, 2021 Client Story Savvy multilingual customer support translates into happy travelers TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time Travel and Hospitality
November 2, 2020 Client Story Knowledgebase innovation takes customer support to new heights An airline group took proactive steps to enhance its knowledgebase, ensuring exceptional customer experiences that drive continued loyalty Airlines
June 22, 2020 Client Story Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care Airlines
June 19, 2020 Client Story Get customer insights, get results A speech analytics tool combined with robust training empowered contact center associates to make data-driven recommendations that produced immense savings and more Airlines
August 22, 2018 Client Story Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents Airlines
January 8, 2018 Client Story Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50% Airlines
April 18, 2017 Client Story Destination: Customer experience excellence A travel site elevates the quality of customer interactions by focusing on associate training and operations Travel and Hospitality
December 7, 2014 Client Story Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute Airlines
