January 6, 2021 Client Story Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare
December 15, 2020 Client Story Innovating member enrollment with omnichannel insights A health insurance organization digitally transformed its member acquisition and overall experience by unifying disparate data in a centralized analytics platform Healthcare Payers
August 17, 2020 Client Story Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year Healthcare
July 24, 2020 Client Story Igniting the sales pipeline with advanced analytics Sales experts produced thousands of SQLs and more for a healthcare insurance firm Healthcare Payers
July 24, 2020 Client Story Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results Healthcare
March 30, 2020 Client Story Command and conquer hospital inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care Healthcare Providers
March 30, 2020 Client Story Flexible staffing helps boost member enrollment 73% Remote CX model garners top talent to achieve health insurer’s membership goals Healthcare Payers
March 30, 2020 Client Story The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates Healthcare Payers
February 19, 2020 Client Story Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC Healthcare
February 17, 2020 Client Story Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing Healthcare Payers
February 17, 2020 Client Story Process automation to the rescue A pharmacy benefits management organization increased efficiencies, leading to significant results Healthcare
November 5, 2019 Client Story Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time Healthcare Payers
