March 30, 2020 Client Story Flexible staffing helps boost member enrollment 73% Work-from-home model garners top talent to achieve health insurer’s membership goals Healthcare Payers
March 30, 2020 Client Story The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates Healthcare Payers
February 19, 2020 Client Story Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC Healthcare
February 17, 2020 Client Story Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing Healthcare Payers
February 17, 2020 Client Story Process automation to the rescue A pharmacy benefits management organization increased efficiencies, leading to significant results Healthcare
November 5, 2019 Client Story Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time Healthcare Payers
March 13, 2019 Client Story Open enrollment benefits from a Smart Seasonal approach Health insurer mixes different employee types to optimize sales conversions and retain high-performers Healthcare Payers
February 1, 2019 Client Story Ensuring a healthy omnichannel future Health insurance company innovates its omnichannel environment with integrated digital options for members Healthcare Payers
October 31, 2017 Client Story Superior member support A leading health insurer overcomes new member onboarding challenges with partnership strategy Healthcare Payers
October 27, 2017 Client Story A healthy dose of culture Leading lifestyle brand builds empathy among associates to strengthen member relationships Healthcare
October 5, 2017 Client Story One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity Healthcare Providers
October 4, 2017 Client Story Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase. Healthcare Payers
