December 18, 2019 Case Study Financial Services and Insurance Sophisticated analytics and pipeline management drives leads up 47% A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management
November 1, 2019 Case Study Financial Technology Fast-growing fintech achieves fast CSAT improvements A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security
October 3, 2019 Case Study Financial Services and Insurance Smart Seasonal drives $4.5M projected cost savings Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs
October 3, 2019 Case Study Property and Casualty Insurance Cost savings and happy employees all year long We worked with a leading P&C insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year
April 24, 2019 Case Study Financial Services and Insurance Powering superior support In a real-time information world, customer service needs to keep pace with demand
October 30, 2017 Case Study Financial Services and Insurance The extra mile A leading financial services firm stays ahead with a customer-first mindset
October 13, 2017 Case Study Retail Banking One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico
August 24, 2017 Case Study Financial Services and Insurance Offer optimization boosts credit card rewards program results
December 13, 2014 Case Study Financial Services and Insurance Delivering an end-to-end customer service solution Our client was looking to expand their European footprint, but needed to support all languages. We helped implement a central service hub that supported all European languages
December 13, 2014 Case Study Financial Services and Insurance Exceptional service, tailored to fit Our client’s support volumes increased up to 200% and was hindered by outdated staffing models and scheduling abilities. We used humanify@home to deliver a quality experience
December 12, 2014 Case Study Retail Banking Better customer service costs less Our client noticed its commercial loan volume was static, but the unit’s operating costs were increasing annually. We facilitated a week-long session and helped eliminate redundant steps in the process
