December 17, 2021 Case Study Media and Entertainment Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads
November 18, 2021 Case Study Communications RealSkill Bot closes learning gap, accelerates performance TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency
October 27, 2021 Case Study Communications From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine
September 27, 2021 Case Study Communications RealSkill shrinks contact center attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills
July 20, 2021 Case Study Communications Proactive automation solution yields $8M in accelerated debt collection Telco seizes efficiency with a focus on improving the debt collection process
November 2, 2020 Case Study Communications Transforming self-service from pain point to effortless experience A telecommunications and digital services company streamlined its knowledgebase content into a valuable resource for both customers and employees
July 9, 2020 Case Study Communications Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results
November 14, 2019 Case Study Communications Digital transformation powered by RPA/RDA More than 200 customer-related automated processes reduce a telecom’s cost to serve
November 12, 2019 Case Study Communications Telecom maintains CX quality, retains highly skilled associates with rebadge We recruited existing experts and seamlessly transitioned those remaining without any loss of performance
November 4, 2019 Case Study Communications Telecom seamlessly scales Apple Business Chat support A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
July 17, 2019 Case Study Communications Mobile operator blends online and offline to boost sales across channels The firm increased inbound call conversion rates, online chat volume, and sales appointments
October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
