February 8, 2017
A Proactive Guide to Job Repatriation
HOW WE THINK
From overwhelmed to optimized: AI is transforming learning design
From overwhelmed to optimized: AI is transforming learning design
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January 31, 2017
Don’t Let Training Be a Compliance Risk
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January 24, 2017
Don’t Automate Your Way Into Obscurity
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January 19, 2017
Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights
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January 12, 2017
Where Do Humans Fit in an Increasingly Digital World?
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January 5, 2017
2017 Predictions for a Wow Customer Experience Future
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December 20, 2016
Taking Closed-loop Apps to the Next Level
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December 16, 2016
Why Small Gestures Speak Volumes About Your Brand
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December 6, 2016
Service Desk Innovation Takes a Lesson from Consumers
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December 2, 2016
Four Ways to Unlock Sales Opportunities in Service Interactions
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November 21, 2016
Outsourcing: Which shore is right for you?
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November 10, 2016
It Is Time to Toss Average Handle Time
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