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TTEC Blog

Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?

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  • Digital transformation
    December 21, 2021 Blog

    Digital transformation vs. business transformation: Both are critical to brands’ success

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  • A woman at her workstation looking happy
    December 21, 2021 Blog

    2022 wage strategies: How contact centers can face the Great Resignation

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  • A man working at the roof deck
    December 9, 2021 Blog Retail Banking

    A focus on CX and EX helped Citizens Bank thrive amid pandemic

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  • A woman holding a mug while looking at her laptop
    November 17, 2021 Blog Retail and eCommerce

    2021 Black Friday guide: 5 CX strategies for retailers this holiday season

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  • A bar graph with increasing trend
    November 12, 2021 Blog

    3 ways to transform a sales pipeline into a powerful lead generator

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  • A soldier mom and her kid
    November 10, 2021 Blog

    TTEC Salutes Veteran Employees This Veterans Day

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  • A matured woman looking surprised and happy
    November 4, 2021 Blog Property and Casualty Insurance

    Want a better post-forbearance strategy? Start with these CX best practices

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  • A woman checking her phone
    November 2, 2021 Blog

    Inbound vs. outbound contact center: The right CX destination

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  • A CSR on a call
    October 22, 2021 Blog

    Cold transfer vs. warm transfer: when’s the right time to use them?

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  • A smiling man in the store
    October 18, 2021 Blog Retail and eCommerce

    Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022

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  • Mobile banking
    October 12, 2021 Blog Retail Banking

    3 customer experience predictions that will reshape banking

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  • A man checking his phone
    October 7, 2021 Blog

    CSAT vs. NPS vs. CES: How to turbocharge key metrics for contact center success

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