Improve contact center efficiency
Deliver better customer care and grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.
Back-office support experts
TTEC’s qualified team of associates work 24/7 to provide back-office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.
Time and cost savings of up to 85%READ THE CASE STUDY
Amazing CX, every time
An organization’s back-office services are fundamental in minimizing risk while providing exceptional CX. Our back-office support solutions help you improve contact center KPIs and reduce costs.
77% reduction in backlogREAD THE CASE STUDY
Back-office support for all industries
Our approach to providing back-office support services has helped clients from all industries effectively manage all customer interactions and improve efficiency, leading to better customer and employee outcomes.
20% decrease in average handle timeREAD THE CASE STUDY
Find the right CX partner
for your outsourcing needs
Today’s contact center workforce must have complex problem-solving skills, excel in people management, and possess high emotional intelligence. Finding these new skills in a cost-efficient manner can be challenging. An outsource partner with experience and expertise can take the burden off a brand so it can focus on its core business mission. In this strategy guide, you’ll find 4 reasons why it’s critical to find the right CX partner.Get the Strategy Guide