Back Office Solutions

We Manage and Optimize Business Processes

With 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.

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Eliminating the stress
from back office work

We deliver a diverse array of back-end customer service processes. Our smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure.

  • Transaction processing, benefits administration, trust and safety, reconciliation, and content management
  • Back office experience across all industries
  • Values-based culture fosters engaged associates and process innovation

Rules-based processing and human intervention





of back office


of interactions


countries with
delivery capability

Back Office Industry Solutions & Services

Government Solutions
  • Database Management (Employment Status, Health Records, Credit Scores, etc.)
  • Utility Provider Customer Support
  • Administrative Services Support
  • Healthcare Enrollments
  • Claims Adjudication
  • Forms Processing
  • Health Insurance Fraud Detection
  • FSA and HSA Claims
  • False Claims Prevention and Case Management
  • Payment Determination - Coordination of Benefits (COB)
Retail and eCommerce
  • Multi-Channel Customer Support
  • Trust and Safety
  • Content Moderation, Optimization, Validation, and Sourcing
  • Geo-Fencing
Financial Services
  • 401k Reconciliation and Tax issues
  • Beneficiary Forms and Denial letters
  • Accounts Payable and Receivable
  • Invoice Processing and Indexing
  • Shareholder relations/services & transfer
  • Mortgage Services: Loan Processing, Identify Verification, and Compliance Review
  • User Acceptance Testing
  • Backend Platform Configuration
  • Custom Account and Demo Setup
  • Project Pricing and Risk Calculation
  • Platform Bug and Enhancement Review and Verification
  • Requirement Gathering
  • Insurance Quote Creations
  • Generating Proposals
  • Claims Processing
  • Insurance Policy Issuance Services
  • Insurance Policy Checking Services
Employer Services
  • HR and Payroll services
  • Customer and B2B Support
  • Bookkeeping, Invoicing, and Financial Reporting
  • Administrative and Data Entry

The experience and expertise
to support your company

Millions of back office support interactions handled
By the numbers

Let TTEC take the stress out of back office work

With 18+ years experience and 24/7, asynchronous coverage, we are experts in back office management and optimization.

Contact us