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Contact Centre Services

Amazing CX through customer care and sales excellence

Our Contact Centre and CX Outsourcing services provide companies with award-winning customer care, customer acquisition, sales and revenue growth, and fraud prevention and detection services.

Many times when a customer finally hears the “hello” on the other end of the line, they have been through a series of interactions leaving them frustrated and annoyed. They feel like the brand doesn’t appreciate them or their business. At TTEC, we understand that every interaction with a customer should build value, not destroy it. That’s why we hire, train and celebrate brand ambassadors who live and breathe our clients’ values every day, every channel, every time.

 
56+
client NPS
25%
higher employee engagement than Gallup benchmark
$4B+
incremental sales generated annually*
5:1
target ROI delivered in digital and acquisition sales benchmark*
 

*All numbers are representative client outcomes

 

TTEC Engage Capabilities

Providing brand ambassadors with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content.

Customer Care

The contact centre training, technology, and operational tools to deliver excellence at every touchpoint. Our customer care solutions provide the customer support specialists to represent your brand. Learn more >

Demand Acquisition

Deliver best-in-class results, whether you’re looking to acquire new customers or grow the ones you already have. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Learn more >

Back Office Support

We manage and optimise business processes and with 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey. Learn more >

Fraud Prevention and Detection

Protect your customers and your brand reputation. Our fraud prevention and detection solutions provide state-of-the-art technology, processes, and trained experts so your company's customer experiences are safe, secure, and trustworthy. Learn more >

Agility

Disruptive brands want innovative ways to serve their customers. Our Agility solutions provide highly trained and engaged associates and strong technological and operational infrastructure, deployed in a flexible, agile model. Learn more >

 

How can we help?

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