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Engagement Services

Amazing CX through customer care and sales excellence

TTEC Engage provides companies with award-winning customer care, customer acquisition, sales and revenue growth, back office support, and fraud prevention and detection services.

Many times when a customer finally hears the “hello” on the other end of the line, they have been through a series of interactions leaving them frustrated and annoyed. They feel like the brand doesn’t appreciate them or their business. At TTEC, we understand that every interaction with a customer should build value, not destroy it. That’s why we hire, train and celebrate brand ambassadors who live and breathe our clients’ values every day, every channel, every time.

 
56+
client NPS
25%
higher employee engagement than Gallup benchmark
$4B+
incremental sales generated annually*
5:1
target ROI delivered in digital and acquisition sales benchmark*
 

*All numbers are representative client outcomes

 

Engagement Services

TTEC Engage provides companies with award-winning customer care, customer acquisition, sales and revenue growth, back office support, and fraud prevention and detection services.

Customer Care

The contact centre training, technology, and operational tools to deliver excellence at every touchpoint. Our customer care solutions provide the customer support specialists to represent your brand. Our Customer Care services include:

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Demand and Acquisition

Deliver best-in-class results, whether you’re looking to acquire new customers or grow the ones you already have. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Our Demand and Acquisition services include:

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Back Office Support

We manage and optimise business processes and with 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.

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Fraud Prevention and Detection

Protect your customers and your brand reputation. Our fraud prevention and detection solutions provide state-of-the-art technology, processes, and trained experts so your company's customer experiences are safe, secure, and trustworthy.

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Agility

Our CX solution created specifically for SMB enterprise and hypergrowth business. An accelerated and flexible Contact Centre Solution for brands with growing needs of 10-100 FTE.

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Humanify @ Home Platform

One platform, one workforce, one employee experience from anywhere. A large-scale software deployment can happen in hours, and in-person associate experiences are realistically replicated with virtual collaboration and productivity enhancing tools.

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Digital Transformation and Customer Experience Resources

Strategy Guide
Remote CX and Messaging are a Perfect Pair

The growth of messaging as a preferred contact channel coincides with a shift to a work-from-home contact centre model.

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The benefits of contact center outsourcing
Strategy Guide
Why and How to Outsource

Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience.

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Transform with Sales Outsourcing
White Paper
Eleven Benefits of Sales Outsourcing

Discover eleven ways to transform your business with sales outsourcing.

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Contact Centers in a Digital World
White Paper
Contact Centres in a Digital World

Discover why contact centres are essential in a digital-first world.

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Inside the Connected CX
Strategy Guide
Cloud Contact Centres: A Competitive Differentiator

When moving from on-premise technology to the cloud, there are opportunities for CX innovation and best practices to enable value-based digital transformation.

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Cheat Sheet
Top 3 Contact Centre CX Metrics that Matter

Learn how to break down your data silos and measure the customer experience metrics that matter.

Watch the Webinar
 
The contact center of the future
Video
Contact Centre of the Future: Digital Transformation Best Practices

The contact centre of the future is not a siloed, multichannel call centre, but an omnichannel customer interaction hub that provides a full view of the entire customer journey.

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Contact Center Automation Best Practices
Trends Report
Contact Centre Automation Tools and Trends

Companies need to implement contact centre automation best practices, or risk falling behind the competition.

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Five Myths About AI
Strategy Guide
Make Your CX Efforts Sing

Learn four keys to successfully integrating traditional and digital channels for CX excellence.

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Improve the customer experience with actionable customer insights
Blog
Why CXaaS Matters, and How It’s Good for Your Business

CXaaS combines CX strategy, technology innovation, automation & AI, and world-class customer care associates.

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