Learning and Knowledge

Empower your employees

Happy employees help create happy customers. We ensure our employees are happy and motivated by equipping them with the right skill set to deliver exceptional customer experiences at every interaction. By providing the right knowledge, tools and training, we help build a workforce that is competent, collaborative, and connected.

Digital learning

Our digital learning solutions deliver bite-sized, on-demand, and personalized gamified training modules to tailor the learning experience for each employee. Invest in your most valuable asset – your people – to improve productivity and performance.

270%increase to quality score achievement in 30 days

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Knowledge management

Empower your associates with the right answer at the right time with our knowledge management systems and solutions. With a blend of innovative technology, automated processes, and collaborative practices, effective knowledge management can improve CX and improve your contact center KPIs.

92%active knowledgebase user rate

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AI-simulated training

Leverage artificial intelligence and machine learning technology to accelerate learning with TTEC’s RealPlay™ Bot. Our award-winning training bot simulates real-world customer scenarios so employees can learn by completing the job and receiving real-time feedback and coaching. Train your employees faster, reduce costs, and drive business value with automated learning.