Empower your employees
Happy employees help create happy customers. We ensure our employees are happy and motivated by equipping them with the right skill set to deliver exceptional customer experiences at every interaction. By providing the right knowledge, tools and training, we help build a workforce that is competent, collaborative, and connected.
Our digital learning solutions deliver bite-sized, on-demand, and personalized gamified training modules to tailor the learning experience for each employee. Invest in your most valuable asset – your people – to improve productivity and performance.
270% increase to quality score achievement in 30 days
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Empower your associates with the right answer at the right time with our knowledge management systems and solutions. With a blend of innovative technology, automated processes, and collaborative practices, effective knowledge management can improve CX and improve your contact center KPIs.
92% active knowledgebase user rateREAD THE CASE STUDY
Leverage artificial intelligence and machine learning technology to accelerate learning with TTEC’s RealPlay™ Bot. Our award-winning training bot simulates real-world customer scenarios so employees can learn by completing the job and receiving real-time feedback and coaching. Train your employees faster, reduce costs, and drive business value with automated learning.
20% higher eNPSREAD THE CASE STUDY
Find the right CX partner
for your outsourcing needs
Today’s contact center workforce must have complex problem-solving skills, excel in people management, and possess high emotional intelligence. Finding these new skills in a cost-efficient manner can be challenging. An outsource partner with experience and expertise can take the burden off a brand so it can focus on its core business mission. In this strategy guide, you’ll find 4 reasons why it’s critical to find the right CX partner.Get the Strategy Guide