TTEC
Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.
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Data Insights Are Human Insights

Too Much of a Good Thing

Customer data can be a maze of overwhelming information. The cartoons in this issue tackle some of the frustration created as a result. Bots can be left unsupervised, too much assistance can be unhelpful, and knowledge can be hard to find.