Customer data can be a maze of overwhelming information. The cartoons in this issue tackle some of the frustration created as a result. Bots can be left unsupervised, too much assistance can be unhelpful, and knowledge can be hard to find.
Too Much of a Good Thing
B2B Sales Trends
Customers expect interactions to be frictionless, fast, and increasingly personalized – and there’s no time to waste when it comes to winning them over. Sales teams that can’t stay ahead of changing preferences and on the cutting edge of new technology will lose leads and customers to those that do.
Read the trends reportMore insights from TTEC
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Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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Automation decreases associates’ login time by 61%
A streamlined process saves associates 10 minutes per day
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Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
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4 ways to cut contact center costs without sacrificing CX
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Customers last when you put them first
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A customer experience roadmap for long-term success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
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AI-enhanced coaching sends productivity soaring 97%
Next gen QA solution boosts associate experience, customer sentiment for CPG firm
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Overcome the hospitality labor shortage with the right mix of AI and CX
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Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focused as it grew
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Generative AI makes its mark
AI tools to augment associates are beginning to generate outcomes and impact
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AI evolves from blueprint to tangible reality
What’s the real deal with today’s use of AI?
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