October 17, 2023 Tips and Takeaways Healthcare 3 ways HMEs blend tech and talent to lift CX Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
June 14, 2023 Customer Strategist C-Suite Strategies Healthcare Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health
May 15, 2023 Case Study Healthcare Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most
March 9, 2023 Blog Healthcare FTW: Messaging (done right) is a powerful engagement opportunity for healthcare
March 2, 2023 Customer Strategist Healthcare A brave new world: Pharma customer engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem.
February 24, 2023 Customer Strategist C-Suite Strategies Healthcare Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs
February 23, 2023 Blog Healthcare Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy
February 1, 2023 Case Study Healthcare Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores
January 3, 2023 Case Study Healthcare New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact
