September 13, 2024 Case Study Healthcare Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
July 10, 2024 Blog Healthcare Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
June 21, 2024 Case Study Healthcare High water mark for healthcare When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
May 29, 2024 Blog Healthcare How a whole health mindset drives patient-centric engagement across all strata
April 26, 2024 Customer Strategist Industry Insights Healthcare Next enrollment season: Ready for a reset? Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
March 13, 2024 Case Study Healthcare eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
January 31, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
January 21, 2024 Case Study Healthcare Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds
January 14, 2024 Case Study Healthcare Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
November 16, 2023 Blog Healthcare AI-human blend will be a top healthcare customer experience trend in 2024
