September 28, 2020 Customer Strategist Healthcare Providers COVID-19: The Surprise Catalyst for Healthcare’s CX Transformation 5 experience trends that are reshaping patient and provider relationships.
April 6, 2020 Blog Healthcare Providers 3 Ways Healthcare Outsourcing and Smart Messaging Clear Jammed Phone Lines
March 30, 2020 Case Study Healthcare Providers Command and conquer hospital inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care
January 17, 2019 Customer Strategist Healthcare Providers A Customer-focused Injection Into the Patient Experience The healthcare provider ecosystem is evolving to deliver end-to-end, integrated patient experiences.
October 11, 2017 Customer Strategist C-Suite Strategies Healthcare Providers High-tech Humanity Provides a Roadmap to Wellness Real-time virtual health advocates create healthy relationships with patients.
October 5, 2017 Case Study Healthcare Providers One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity
April 15, 2016 Customer Strategist Healthcare Providers Cleveland Clinic’s Prescription for Innovative Company Culture Innovation is key to a healthy healthcare system
December 8, 2014 Case Study Healthcare Providers 22K users in one launch day = Medical history Electronic Health Record (EHR) adoption is quite possibly the greatest, and costliest, challenge facing modern healthcare organizations. We helped our client manage the process and transfer all 22K users
February 1, 2013 Customer Strategist Healthcare Providers Patient-Centric Innovation Leads the Fight Against Cancer Cancer Treatment Centers of America’s approach to patient centricity involves a philosophy that empowers employees, encourages development, and rewards innovation.
December 1, 2011 Customer Strategist Healthcare Providers Mayo Clinic’s Prescription for Social Media Success Social media is enabling doctors at Mayo Clinic to better communicate with its patients, helping them become informed, and ultimately, empowered to ask the questions that matter.
