August 20, 2025 Blog Healthcare Providers Contact center KPIs that actually matter for patient experience
June 13, 2023 Customer Strategist C-Suite Strategies Healthcare Providers AI can help lift the patient experience but the real Rx is low-tech: Listen Stanford Health Care’s chief patient experience officer advocates a new level of interconnectedness
July 19, 2021 Case Study Healthcare Providers Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience
June 15, 2021 Case Study Healthcare Providers Prescribing digital transformation solutions TTEC guided a major cancer research and treatment organization in developing a plan for cost-effectively streamlining communications and improving the patient experience
May 26, 2021 Case Study Healthcare Providers Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards
April 22, 2021 Blog Healthcare Providers How to Deliver a Customer-Friendly Vaccination Experience with Messaging
March 25, 2021 Case Study Healthcare Providers Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support
February 25, 2021 Blog Healthcare Providers How to Bridge the COVID-19 Vaccine Gap with Digital Solutions + Human Expertise
December 23, 2020 Blog Healthcare Providers In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience
December 1, 2020 Blog Healthcare Providers In the Race to Deliver a COVID-19 Vaccine, Don’t Overlook Customer Experience
