June 25, 2025 Case Study Healthcare Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS
June 10, 2025 Case Study Healthcare Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system
June 8, 2025 Case Study Healthcare Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales
May 21, 2025 Case Study Healthcare Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX
April 14, 2025 Case Study Healthcare Voice automation slashes cost per contact 50% AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents
February 11, 2025 Case Study Healthcare More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
December 2, 2024 Customer Strategist C-Suite Strategies Healthcare For a taste of what makes the experience exceptional, look to Northwell Health
October 23, 2024 Blog Healthcare Shattering illusions: Look past misconceptions to find a great CX partner in healthcare
October 18, 2024 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
