December 1, 2010 Customer Strategist Retail Banking Excelling Through Excellent Customer Experiences Research reveals the strategic areas that retail banking must focus on to succeed in today’s hypercompetitive market.
December 1, 2010 Customer Strategist Retail Banking The Winning Way to Deliver Superior Service: “Every Customer Every Time” Mark Beausoleil, director of retail sales and service, explains the service strategies that support the achievement of the award.
December 1, 2010 Customer Strategist Retail Banking ING Netherlands Is Uniquely Customer Centric Collaboration and accountability create customer experiences that differentiate the bank from its competitors.
June 1, 2010 Customer Strategist Retail Banking PhotoBox’s Customer Obsession Drives Double-Digit Growth The online photo company applies deep analytics and customer insight to make customer experience improvements that propel market share and customer growth.
April 1, 2010 Customer Strategist Retail Banking Customer Value Drives Growth at Nordea Bank The multinational financial services firm uses a relationship banking model to unify its operations and ensure its long-term success.
September 1, 2009 Customer Strategist Retail Banking Changing (Service) Channels Financial services firms wanting to improve the customer experience should rethink their multichannel strategies.
September 1, 2009 Customer Strategist Retail Banking Customer Equity Management in Banking Measuring and managing banking with customer equity management and Return on Customer is the best way to increase a retail bank’s long-term customer value.
September 1, 2009 Customer Strategist Retail Banking Sainsbury’s Serves Up Fresh Customer Data Access to 100 percent of its loyalty program and POS data gives the grocery retailer and its CPG providers unique competitive insight.
