February 1, 2013 Customer Strategist Retail Banking la Caixa Shares Three Drivers of Customer Innovation la Caixa Shares Three Drivers of Customer Innovation
February 1, 2013 Customer Strategist Retail Banking Social Media Energizes Traditional Banking Strategy Kuwait’s Boubyan Bank undergoes a customer-focused transformation, using social media as the strategic lynchpin.
September 1, 2012 Customer Strategist Retail Banking SunTrust Learns Why Customers Behave the Way They Do The bank uses customer data and predictive analytics to be more relevant to customers and prospects, leading to improved satisfaction, revenue, and loyalty.
April 1, 2012 Customer Strategist Retail Banking Investing in Total Customer Relationships Accrues Customer Loyalty Total Relationship Loyalty puts into action the idea that customers should be rewarded for their entire relationship with a bank.
April 1, 2012 Customer Strategist Retail Banking Trust Is at the Core of Safelite AutoGlass’ Business Success The vehicle glass repair and replacement provider discovered that the path to delighting customers starts with instilling employee trust.
April 1, 2012 Customer Strategist Retail Banking SEB’s Success Strategy: “Rewarding Relationships” European bank SEB uses customer insight to inform its strategic business decisions, and has improved loyalty and profitability as a result.
September 1, 2011 Customer Strategist Retail Banking Nedbank Embarks on a Client-Centric Journey One of South Africa’s largest banks aspires to become more client-focused.
July 1, 2011 Customer Strategist Retail Banking Designing a Winning Onboarding Program Implementing an onboarding strategy for banking customers presents a unique opportunity to deepen relationships and increase retention
December 1, 2010 Customer Strategist Retail Banking KBC Belgium’s End-to-End Reorganization Around the Customer Not willing to risk the complacency that can come with market leadership, the bank focused on customer centricity to stay competitive and build its business.
December 1, 2010 Customer Strategist Retail Banking Is Customer Experience Profitable? You Can Bank on It Customer satisfaction with most banks is at its lowest in years. Banks could win customer loyalty by showcasing experience excellence.
December 1, 2010 Customer Strategist Retail Banking Creating the Un-Bank Experience ING Direct CEO Arkadi Kuhlmann took a cue from retailing to offer a customer experience unlike any competitor in banking.
December 1, 2010 Customer Strategist Retail Banking Commerzbank Takes the Customers' Point of View By listening its customers, German-based Commerzbank kept its customer base stable throughout a two-year acquisition period.
