May 21, 2025 Blog Automotive Navigating uncertainty: Why automotive brands must amplify customer care
November 21, 2024 Case Study Automotive AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
May 17, 2024 Case Study Automotive Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
December 12, 2023 Blog Automotive AI is driving the automotive industry’s customer-centric transformation
September 30, 2022 Customer Strategist Automotive CarMax Innovates with Omnichannel Strategy The company innovates around digital while staying true to its brick-and-mortar roots.
September 28, 2022 Customer Strategist Automotive Automakers Redefine Mobility in an App-based World With a foundation of data, OEMs can meet the changing transportation needs of consumers.
September 26, 2022 Customer Strategist Automotive Accelerate Your Business Through Auto Industry Disruption Four ways to harness customer experiences in an evolving auto industry.
September 21, 2022 Customer Strategist In Depth Automotive 3 ways to turn first-time electric vehicle owners into loyal customers EV sales are surging, capture customer attention with end-to-end support.
June 21, 2022 Blog Automotive There is no “one” employee experience Drive employee engagement with authentic, supportive, personalized experiences.
January 14, 2022 Case Study Automotive Omnichannel expansion leads to $13M in sales TTEC guided a major auto brand in expanding its channel offerings and increasing sales without increasing headcount
