October 26, 2025 Client Story Innovative insurer speeds conversions with TTEC Perform Work At Home teams empowered by custom training boost bundling of policies, flex up and down as demand dictates Property and Casualty Insurance
September 17, 2025 Client Story Major payer blends Remote CX with innovative coaching rigor to drive conversions Innovative glidepath framework inspires new levels of ownership and engagement that drive KPI performance Healthcare
July 29, 2025 Client Story Cirque du Soleil offers ringside seat to superior customer experience with Remote CX The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction Media and Entertainment
June 20, 2024 Strategy Guide Work-From-Home Customer Support Drives Customer Loyalty Be there for your customers
May 23, 2024 Service Remote CX Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work from home model.
May 23, 2024 Service Flex EX Our FlexEX approach is an agile workplace strategy that meets the needs and preferences of today's workforce.
June 14, 2023 Client Story The right Remote CX strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers Retail and eCommerce
March 21, 2023 Client Story Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls Public Sector and Government
April 22, 2021 Client Story Enhanced knowledgebase enables associates to seamlessly switch to Remote CX We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home Airlines
July 14, 2020 Client Story Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy Financial Services and Insurance
June 3, 2020 Customer Strategist Work-From-Home Best Practices for Contact Center Longevity Tips for managing people and technology help sustain a highly productive and engaged work-from-home future.
