September 9, 2024 Blog Key questions for banking CX heading into 2025 Financial Services and Insurance
July 5, 2024 Blog Trustfall or trust fail? CX levers build loyalty for digital payments apps Financial Services and Insurance
June 10, 2024 Service Intelligent Fraud Automation Proven AI-enhanced solutions that reduce risk and drive growth
April 26, 2024 Customer Strategist In Depth Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
December 4, 2023 Blog Retailers: Combat fraud this holiday season (and beyond) with machine learning Retail and eCommerce
July 7, 2023 Strategy Guide 3 banking fraud mitigation strategies Master the balancing act: Protection without friction to safeguard CX Financial Services and Insurance
January 19, 2023 Client Story Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M Travel and Hospitality
February 27, 2020 Trends Report Special Report: CX Fraud Prevention This special report reveals a more productive approach to CX fraud prevention.
October 13, 2017 Client Story One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico Retail Banking
September 15, 2017 Strategy Guide Fraud-Busting in the Digital Era How retail banks can fight back against consumer and employee fraud Retail Banking