January 16, 2017 Customer Strategist Does CRM Simplify the Customer Experience? CRM tools in the contact center provide valuable information, but can complicate the customer experience.
January 5, 2017 Customer Strategist Take the Consumer Experience Behind the Firewall 5 ways to transform the employee help desk.
November 11, 2016 White Paper Why Contact Centers Are Essential in a Digital-First World Public Sector and Government
