September 21, 2016 Blog How Insurance Companies Can Upend the Customer Experience Property and Casualty Insurance
September 20, 2016 White Paper Why Customer Experience Matters for P&C Essential ways to create a differentiated customer experience Financial Services and Insurance
July 31, 2016 White Paper Strengthen Corporate Culture by Managing Unconscious Bias Keys to mitigating unconscious bias in the workplace
July 12, 2016 Customer Strategist Measuring Customer Level Profitability in the Telecom World STC adds a customer dimension to EBITDA to get a clearer picture of customer value. Communications
June 26, 2016 Client Story Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours. Retail and eCommerce
