March 13, 2024 Case Study Healthcare eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
January 21, 2024 Case Study Healthcare Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds
August 22, 2023 Strategy Guide Public Sector and Government 4 real-world AI applications for transportation Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
May 11, 2023 Blog Media and Entertainment 4 ways a cloud-based contact center can help your gaming brand
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
October 18, 2022 Customer Strategist In Depth High-tech goes all-in on contact center cloud Why tech innovators are embracing what’s considered to be an old-school industry
June 21, 2022 Service Cloud Security and Management Keep your contact center secure and connected and protect your customers, employees, and entire organization.
April 30, 2021 Case Study Healthcare Enhanced collaboration and efficiency in the cloud By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity
April 30, 2021 Case Study Healthcare Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations
