January 22, 2021 Client Story Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy Retail and eCommerce
June 11, 2019 Cheat Sheet How to deliver epic Customer Experience with today’s ‘behind the scenes’ bots In this guide, learn best practices on how virtual associates can augment human intelligence in the call center
