Non-voice channels Resources

October 27, 2021 Client Story

From messaging underperformer to high achiever

TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine

Communications

September 27, 2021 Client Story

RealSkill shrinks contact center attrition

TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills

Communications

April 30, 2021 Client Story

Helping fans track runners at Twin Cities marathon

We partnered with Twin Cities in Motion to deliver AthleteTracker, a cloud-based solution that helps spectators track their favorite runners via SMS text notifications

High Tech

March 24, 2021 Client Story

Messaging saves the day with faster support, increased productivity

Faced with high call volume, a major bank deployed an AI-enhanced messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT

Retail Banking

September 28, 2020 Customer Strategist

The Public Sector is Primed for CX Improvement

Governments can manage future crises with a focus on citizen experience.

Public Sector and Government

June 16, 2020 Client Story

Intelligent automation brings citizens closer to home

Desktop automation helps reduce the home-buying sales processes from days to hours

Public Sector and Government

February 7, 2020 Blog

Decoding RPA and Intelligent Automation in the Contact Center

November 12, 2019 Blog

8 Messaging Myths Debunked

November 1, 2019 Client Story

Fast-growing fintech achieves fast CSAT improvements

A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security

Financial Technology

April 17, 2018 Customer Strategist

Service is sexy

Just ask the top companies in every category.

December 13, 2014 Client Story

Four weeks, 3 new sales channels

When business for this client was at a pace of growth too fast for them to keep up with, they enlisted our help. We were able to train and deploy a click-to-chat sales team and help return much higher conversion rates

Communications

December 13, 2014 Client Story

Innovations in mobile customer care bridge technology and humanity

Customers expect instant support across their channels of choice. We helped our client implement customer self-service and omnichannel tools so members can interact 24/7 across voice, web, social, email, video, and mobile.

Healthcare

Choose your region and language

Company

Policies