June 9, 2023 Glossary Term Customer Experience as a Service (CXaaS) Customer Experience as a Service is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience.
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
April 22, 2022 Blog Captive contact center vs. outsourcing: The most overlooked part of retail CX Retail and eCommerce
December 21, 2021 Blog Digital transformation vs. business transformation: Both are critical to brands’ success
October 18, 2021 Blog Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022 Retail and eCommerce
May 7, 2021 Blog Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
January 21, 2021 Customer Strategist Government Agencies Embrace a Citizen-Centric Approach Agencies and the people they serve benefit from positive experiences based on private sector best practices. Public Sector and Government
