January 15, 2020 Customer Strategist Customer experience digital transformation ecosystem built with innovative technology 5 steps to customer-centric digital transformation built on a cohesive customer experience technology stack.
January 17, 2019 Customer Strategist A Customer-focused Injection Into the Patient Experience The healthcare provider ecosystem is evolving to deliver end-to-end, integrated patient experiences. Healthcare Providers
January 17, 2019 Customer Strategist Customers Are the Ultimate Disruptors Every customer obstacle represents a business opportunity for the first business able to remove it.
October 14, 2016 Customer Strategist Customer Experience Moments of Wow What makes experiences stand out as wow moments for consumers and employees?
October 14, 2016 Customer Strategist The Customer Service Experience: Make it Easy Rising customer expectations are pushing companies to deliver better and more intelligent service driven by sophisticated digital tools.
October 13, 2016 Customer Strategist Customer Service: Where We’ve Been and Where We’re Headed Customer service has come a long way in a relatively short period of time.
January 5, 2016 Customer Strategist Customer Insights Begin With Customer Data: Get a 360-degree View of Your Customers
October 9, 2015 Customer Strategist Customer Innovation Where You Least Expect It Understanding what matters most to customers can help companies to craft the types of experiences that unexpectedly surprise them and secure their loyalty.
July 7, 2015 Customer Strategist Customer Voices Rise to the Top BlueCross BlueShield of South Carolina uses the voice of the customer to prepare for the future of customer experience. Healthcare Payers
March 1, 2014 Customer Strategist Customer Lessons Learned from the Health Insurance Exchange Rollout A look at what steps can be taken to smooth the ACA’s bumpy customer experience road. Healthcare Payers
