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Resources

 

Customer Strategist Journal

Communication

Sprint Nextel’s Service Overhaul Brings a Billion-Dollar Boost

Customer Strategist Journal

One Constant in the Social Revolution

Customer Strategist Journal

World: Europe, Middle East, and Africa

Belgacom Performs a Customer Experience Triage

Customer Strategist Journal

Communication

Why Customer Experience Should Matter to You

Customer Strategist Journal

Retail and eCommerce

Customer Centricity Starts at the C-Level

Customer Strategist Journal

Communication

Delivering on the Customer Experience

Customer Strategist Journal

Communication

The Personal Touch Is Still Essential in the Modern Telecom Era

Customer Strategist Journal

Communication

Local Innovation Spurs Global Growth at Etisalat

Customer Strategist Journal

Technology

Poised for Transformation

Customer Strategist Journal

Customer Experience Excellence: Distinguishing the “Strugglers” from the “Succeeders”

Customer Strategist Journal

Communication

Collaboration Sows the Seeds of Organic Growth

Customer Strategist Journal

Communication

Capturing a Moving Target

Customer Strategist Journal

Technology

The Essential Element of Customer Service in Telecommunications

Customer Strategist Journal

Communication

Customer Connections Drive Profitability

Customer Strategist Journal

Travel and Hospitality

The 4 Steps to Becoming a Customer-Centric Airline

Customer Strategist Journal

The Building Blocks for Optimizing Marketing Investments

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