April 20, 2025 Case Study Financial Services and Insurance Fintech outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools
April 17, 2025 Blog Retail and eCommerce Retail’s untapped CX advantage: Transform returns experiences
April 14, 2025 Case Study Healthcare Voice automation slashes cost per contact 50% AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents
March 19, 2025 Datasheet TTEC in Africa: Driving innovation with impact Strategic partnerships are key to successful CX innovation in Africa
March 13, 2025 Case Study Communications Customized coaching helps telecom giant transform care channels into revenue engines TTEC’s innovative service-to-sales strategy leads to sales surge
