January 14, 2022 Client Story Omnichannel expansion leads to $13M in sales TTEC guided a major auto brand in expanding its channel offerings and increasing sales without increasing headcount Automotive
January 7, 2022 Client Story Optimizing leads and win-backs shift sales into overdrive TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates Automotive
January 6, 2022 Client Story Innovative call flow enhancements zap a major pain point When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate Healthcare Payers
January 2, 2022 Blog Contact Center Analytics: Six Ways Analytics Impact Business Outcomes Leverage the power of call center predictive analytics to optimize KPIs and drive results
December 21, 2021 Blog Digital transformation vs. business transformation: Both are critical to brands’ success