January 6, 2022 Client Story Innovative call flow enhancements zap a major pain point When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate Healthcare Payers
January 2, 2022 Blog Contact Center Analytics: Six Ways Analytics Impact Business Outcomes Leverage the power of call center predictive analytics to optimize KPIs and drive results
December 21, 2021 Blog Digital transformation vs. business transformation: Both are critical to brands’ success
December 17, 2021 Client Story Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads Media and Entertainment
December 17, 2021 Client Story Powerful knowledge management system leads to improved AHT TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system Retail Banking