June 30, 2020 Blog Contact Center Speech Analytics: 5 Speech Analytics Technology Myths and Tips to Overcome Them
June 22, 2020 Case Study Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care Airlines
June 19, 2020 Case Study Get customer insights, get results A speech analytics tool combined with robust training empowered contact center associates to make data-driven recommendations that produced immense savings and more Airlines
June 16, 2020 Case Study Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours Public Sector and Government
June 10, 2020 Customer Strategist Welcome to a New World Add one more item to the list of what's changed in 2020