September 2, 2020 Case Study Teaming up for maximum results A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand Financial Services and Insurance
August 27, 2020 Case Study Eliminating major pain points in no time A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner Hypergrowth and Startups
August 24, 2020 Blog 4 Simple Customer Experience Fixes Just in Time for the Holidays Retail and eCommerce
August 19, 2020 Case Study Crack the root cause code to boost resolution rates A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues Media and Entertainment
August 17, 2020 Case Study Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year Healthcare
August 6, 2020 Case Study Smarter and reliable customer experience Agero protects 115M+ vehicles on the road today by responding with emergency roadside assistance to nearly 10M requests per year with their call center support services Automotive
August 6, 2020 Case Study Triumph in Making Connections After a Natural Disaster Within 48 hours, a new Red Cross call center was in operation with new phone lines, established call routing rules and newly trained agents – a process that would normally have taken 4-5 months Public Sector and Government
