October 2, 2020 Customer Strategist A Great Experience Is a Bright Spot in Dark Times It’s hard to be enticed by products and services from a distance
October 1, 2020 Customer Strategist Now Is the Perfect Time for CX as a Service Serve your customers with speed and agility.
October 1, 2020 Customer Strategist Retail Banking How Kroger’s Contact Center Weathered the Pandemic Grocery chain doubles down on digital self-service and human agents to support the community during crisis and beyond.
September 30, 2020 Customer Strategist Automotive Case study -- Live Chat Makes Its Mark in B2B A leading manufacturer uses live chat to reinvent B2B relationships.
September 28, 2020 Customer Strategist Virtual Meetings: Room for Even Better Technology Tools for productivity and collaboration can evolve to drive deeper engagement.
