Resources | TTEC

December 15, 2020 Case Study Healthcare Payers

Innovating member enrollment with omnichannel insights

A health insurance organization digitally transformed its member acquisition and overall experience by unifying disparate data in a centralized analytics platform
December 14, 2020 Podcast

Be a Helper: How to Lead through COVID-19 Fatigue
December 11, 2020 Blog Retail and eCommerce

Sales Acceleration is Possible, Even in a Pandemic
December 8, 2020 Blog

A Diehard Fanbase of Customers Help Create Sales Champions
December 4, 2020 Blog

CX 2021 Trends: Boldly Innovate Customer and Employee Experiences
December 3, 2020 Blog

Creating a Can’t-Lose Game Plan for Sales
December 2, 2020 Blog

3 Ways to Bring Empathy into Your Customer Experience
December 1, 2020 Blog Healthcare Providers

In the Race to Deliver a COVID-19 Vaccine, Don’t Overlook Customer Experience
December 1, 2020 Toolkit

Customer Service Metrics + KPI Calculator
November 30, 2020 Blog

3 Hot Takeaways from CX Happy Hour
November 23, 2020 Blog

Setting Your Sales Team Up for a Win: Why Practice is Critical to Success
November 20, 2020 Case Study State and Local Governments

Digital expertise + human support drive rapid state unemployment response

TTEC quickly mobilized cutting-edge cloud technologies and experienced associates to maximize a state agency’s support of surging call volume