June 19, 2020 Case Study Airlines Get customer insights, get results A speech analytics tool combined with robust training empowered contact center associates to make data-driven recommendations that produced immense savings and more
June 16, 2020 Case Study Public Sector and Government Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours
June 10, 2020 Customer Strategist Welcome to a New World Add one more item to the list of what's changed in 2020
June 5, 2020 Customer Strategist Public Sector and Government How Government Agencies Can Manage Call Volumes and Connect Communities New technologies combine with traditional contact centers to stay ahead of any crisis.
June 5, 2020 Customer Strategist Contact Tracing Success Hinges on a Balance of Humans and Technology Combine people and tech to activate contact tracing velocity.
June 5, 2020 Customer Strategist A Humanized Approach to Automation Yields Positive Results RPA examples that create effortless employee and customer experiences.
June 5, 2020 Customer Strategist How Well Do Brands Use Mobile Messaging and Live Chat? A TTEC Mystery Shopping Research Series report excerpt.