September 30, 2020 Customer Strategist Automotive Case study -- Live Chat Makes Its Mark in B2B A leading manufacturer uses live chat to reinvent B2B relationships.
September 28, 2020 Customer Strategist Virtual Meetings: Room for Even Better Technology Tools for productivity and collaboration can evolve to drive deeper engagement.
September 28, 2020 Customer Strategist Organizations Need Sales Outsourcing When It’s ‘All Hands on Deck’ 8 ways companies can use sales outsourcing to drive sales growth.
September 28, 2020 Customer Strategist Healthcare Providers COVID-19: The Surprise Catalyst for Healthcare’s CX Transformation 5 experience trends that are reshaping patient and provider relationships.
September 28, 2020 Customer Strategist Financial Services and Insurance It’s Finally Time for Frictionless Financial CX Effortless banking beats surprise and delight every time.
September 28, 2020 Customer Strategist Contact Center Trends for 2024 7 customer experience and technology strategies to future-proof contact center and call center operations
September 28, 2020 Customer Strategist Contact Center Automation = Good, Fast AND Valuable Achieve triple digit ROI from RPA and other CX automation tools.
September 28, 2020 Customer Strategist Public Sector and Government The Public Sector is Primed for CX Improvement Governments can manage future crises with a focus on citizen experience.
September 28, 2020 Customer Strategist Goodbye Mammoth Digital Transformation Projects. Hello Digital Business Companies accelerate their digital transformation with quick, incremental improvements.
September 28, 2020 Customer Strategist How Well Did Contact Centers Shift to Remote Work? Spurred by necessity, remote customer support is finding its footing as a beneficial option for contact center operations, according to new research.
