April 30, 2021 Case Study Medical Devices Digital innovation connects patients and interpreters in seconds A mobile video-streaming application quickly put patients in touch with an interpreter, resulting in increased customer satisfaction and efficiency
April 30, 2021 Case Study Healthcare Enhanced collaboration and efficiency in the cloud By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity
April 30, 2021 Case Study Healthcare Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations
April 30, 2021 Case Study High Tech Helping fans track runners at Twin Cities marathon We partnered with Twin Cities in Motion to deliver AthleteTracker, a cloud-based solution that helps spectators track their favorite runners via SMS text notifications
April 30, 2021 Case Study Financial Services and Insurance A more powerful app for today’s customers We partnered with AllRegs to redesign its flagship app, delivering enhanced functionality, updating the underlying technology, and greatly improving the user experience
April 30, 2021 Case Study Healthcare Netgain ramps up support with contact center transformation The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately
April 28, 2021 Case Study Automotive Smarter service for better customer experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market
April 28, 2021 Datasheet Public Sector and Government Reimagine the citizen experience TTEC Government Solutions
April 26, 2021 Case Study Retail and eCommerce Handyman Connection builds stronger customer relationships with CRM data We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data
April 22, 2021 Case Study Airlines Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home
