February 16, 2022 Case Study Fintech disruptor raises the bar with a smarter customer experience With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect their customers, and much more Financial Technology
February 11, 2022 Case Study CX experts maximize the customer experience for hypergrowth fitness brand TTEC extended and enhanced a rapidly growing company’s overtaxed customer support with expertly trained associates, powerful customer insights, last mile support, and more. Hypergrowth and Startups
February 11, 2022 Datasheet Retain 2.0 A safe & secure approach to keeping valuable talent engaged in the new work environment
February 10, 2022 White Paper Innovative electric vehicles need innovative customer support Automotive
February 4, 2022 Blog Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
January 26, 2022 Blog Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
January 25, 2022 Case Study New hire training redesign transforms member experience and saves millions in costs TTEC helped a major regional payer save $1.3M in costs and achieve double-digit CSAT improvements with a redesigned contact center employee training and resources Healthcare Payers
January 21, 2022 Blog 3 ways retailers are adapting to higher customer expectations Retail and eCommerce
