December 1, 2021 Customer Strategist Retail Banking Financial Services CX: From transactional experiences to relationship-building Here’s how financial institutions can maintain momentum on building better customer relationships.
December 1, 2021 Customer Strategist In Depth CEOs respond: what’s your CX New Year’s resolution? Business leaders aim to add more innovation, speed, and authenticity to customer experiences in 2022.
December 1, 2021 Case Study Healthcare Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time
November 18, 2021 Case Study Media and Entertainment Innovative employee engagement revitalizes customer support By prioritizing the employee experience, TTEC helped a global entertainment company swiftly adapt to challenges posed by the pandemic without compromising the customer experience
November 18, 2021 Case Study Communications RealSkill Bot closes learning gap, accelerates performance TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency
November 17, 2021 Blog Retail and eCommerce 2021 Black Friday guide: 5 CX strategies for retailers this holiday season
November 15, 2021 Case Study Travel and Hospitality A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers
November 12, 2021 Case Study High Tech In-depth coaching unleashes sales team performance When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions
November 11, 2021 Case Study Travel and Hospitality Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
November 9, 2021 Case Study Automotive Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls
