March 8, 2023 Client Story Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT Travel and Hospitality
March 8, 2023 Client Story Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business Media and Entertainment
March 7, 2023 Video What's different about customer experience in gaming TTEC Gaming Media and Entertainment
March 7, 2023 Customer Strategist Outlook What zombies taught me about CX's future potential As tech evolves, people are still at the heart of experiences
March 3, 2023 White Paper Don’t Just Choose Another Vendor, Select A Revenue Development Partner If you want to lower your customer acquisition, retention, and expansion costs, you’ve got to improve your ROI on sales and marketing efforts.
March 2, 2023 Customer Strategist A brave new world: Pharma customer engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem. Healthcare
March 1, 2023 Customer Strategist In Depth How to approach voice channel optimization in a digital-first world Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX