September 29, 2022 Customer Strategist Financial Technology Banking on a Positive Customer Experience The global recession has taken its toll on nearly every industry, and financial services is no exception.
September 29, 2022 Customer Strategist Retail Banking Banking Channels: No “Alternatives” Anymore The industry is in the midst of a role reversal between branches and newer customer channels.
September 28, 2022 Customer Strategist Retail and eCommerce Banana Republic Prepares for the Future Culture of Retail The retailer arms its global leaders with the skills they need to overcome industry challenges and achieve peak performance.
September 28, 2022 Customer Strategist Travel and Hospitality BalticMiles Crowdsources Its Growth Strategy Facebook and Twitter serve as launching pads for crowdsourced customer feedback at the loyalty program.
September 28, 2022 Customer Strategist In Depth B2B sales will never be the same 6 strategies to future-proof your sales efforts.
September 28, 2022 Customer Strategist Automotive Automakers Redefine Mobility in an App-based World With a foundation of data, OEMs can meet the changing transportation needs of consumers.
September 28, 2022 Customer Strategist Communications AT&T Eyes the CX of the Future The telco giant is transforming the way it listens to employees and customers.
September 28, 2022 Customer Strategist The Art and Science of Customer Profitability New Jersey Performing Arts Center uses lifetime value to develop a profitable customer strategy based on individualized, personal service. Chief Customer Officer Toni Hendrix explains.
