September 29, 2022 Customer Strategist Best Western Prepares for an Interconnected Future Senior Manager of Digital Outreach Lonnie Boutté explains why his role has an expiration date, and why he’s OK with that. Travel and Hospitality
September 29, 2022 Customer Strategist The Best Defense Is a Great Offense Even with an 80 percent market share Saudi Telecom Company called on a customer loyalty program to increase customer expectations and help ensure long-term relationships. Communications
September 29, 2022 Customer Strategist The Best Customer “Data” Is Feedback By listening to customers, American General Life Companies has increased sales and improved the customer experience in ways that matter most to customers. Property and Casualty Insurance
September 29, 2022 Customer Strategist Belgacom Performs a Customer Experience Triage Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators. Communications
September 29, 2022 Customer Strategist Behind the Scenes of Dow Jones’ Customer Care Award-winning journalism is only part of the story—at Dow Jones, great CX also means staying ahead of customer expectations. Media and Entertainment
September 29, 2022 Customer Strategist In Depth Become Your Own Uber Create real human connections to keep up with disruption.
September 29, 2022 Customer Strategist Banking’s Most Important Currency: Customer Trust Today’s banks must provide personalized cross-channel engagement to defend against new competitors and drive profit growth. There are five key pillars of trust that will improve customer engagement. Financial Services and Insurance
September 29, 2022 Customer Strategist Banking on a Positive Customer Experience The global recession has taken its toll on nearly every industry, and financial services is no exception. Financial Technology
September 29, 2022 Customer Strategist Banking Channels: No “Alternatives” Anymore The industry is in the midst of a role reversal between branches and newer customer channels. Retail Banking
