September 27, 2022 Customer Strategist Retail and eCommerce Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice.
September 27, 2022 Customer Strategist Travel and Hospitality Airlines: Where It All Began While frequent flyer programs took flight more than 30 years ago, today’s loyalty initiatives among airlines often sit idle despite increased access to behavioral data.
September 27, 2022 Customer Strategist AI Needs a Code of Ethics Altimeter’s Susan Etlinger shares her insight on why ethics are critical to AI’s future.
September 26, 2022 Customer Strategist The AI Divide Consumers have a love-hate relationship with artificial intelligence.
September 26, 2022 Customer Strategist Healthcare Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement Why employee retention begins with caring.
September 26, 2022 Customer Strategist ADP Gets to the Heart of Emotional Connections The company takes a strategic approach to building emotional connections with customers and drives significant outcomes.
September 26, 2022 Customer Strategist Perspectives Add Start-Up Culture to Customer WOW Apply best practices of Silicon Valley to enhance customer experiences and retain employees.
September 26, 2022 Customer Strategist Add Some Mystery to Your Business Take a strategic approach to mystery shopping to apply data analytics and the voice of the customer to everyday business.
September 26, 2022 Customer Strategist Accountability Takes a Back Seat in Successful Leadership The most successful leaders resist convention, according to new TeleTech Consulting research.
September 26, 2022 Customer Strategist Automotive Accelerate Your Business Through Auto Industry Disruption Four ways to harness customer experiences in an evolving auto industry.
September 26, 2022 Customer Strategist Accelerate the Shift to Connected Experiences in 2021 CX leaders are taking bold action to connect and engage like never before.
September 26, 2022 Blog Perspectives 9 Leadership Behaviors That Drive Customer Loyalty Leaders must serve as role models to create an environment where customer loyalty can easily grow.
