September 29, 2022 Customer Strategist Breaking the Vicious Cycle Poor customer experiences cost companies customers and revenue. Here’s how to change course and create a virtuous cycle of satisfaction and profitability to better meet performance targets.
September 29, 2022 Customer Strategist Retail Banking Break Down the Contact Center Wall Four reasons consumer banking profits from a flexible contact center model.
September 29, 2022 Customer Strategist Financial Services and Insurance Branding Through the Eyes of the Customer Affinity Federal Credit Union Chief Brand Officer Jacqui Kearns answers to the real boss: the firm’s members.
September 29, 2022 Customer Strategist From Bots to Intelligent Virtual Assistants: Building a Digital Worker Factory
September 29, 2022 Customer Strategist Big Data’s Big Miss: Customer Strategy Without customer experience leading the way, executives are missing what should be the lynchpin of their Big Data strategies.
September 29, 2022 Customer Strategist Big Data’s 5 Missing Ingredients The volume and velocity of data has exploded, but not enough has changed in the way organizations have leveraged and applied data.
September 29, 2022 Customer Strategist “Big Data” and Evidence-Based Management Instead of being stalled by the overabundance of unstructured information, analytically competitive companies start with facts and analysis, and then develop an assessment.
September 29, 2022 Customer Strategist Strategy Speaks Beyond frictionless: Re-humanizing your customer experience
