Resources | TTEC

A brave new world: Pharma customer engagement

The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem.

How to approach voice channel optimization in a digital-first world

Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX

Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector

Changing the CX game: TTEC celebrates 40 years of innovation around customers

Fun, fans, and customer focus disrupt luxury retail

Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth

Sales team falling short? Ditch these old-school team building methods

An outdated way of thinking could be holding you back

4 ways to create a winning customer journey for tolling and transportation

Face industry challenges with a focus on key points in the user experience

Teladoc Health Q&A: How one side of the CX coin shines the other

SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs

Retailers look to the future, and see opportunities

NRF event showcases optimism amid uncertainty

It’s time to embrace wage increases and efficiencies (your customers will thank you for it)

A living wage is the new CX differentiator

Open enrollment triumphs light path to record-breaking results

With TTEC as your partner, record-breaking results are within reach

Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy

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