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How much empathy do you really need? And what role should AI play?

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5 tips to ensure your contact center clicks

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3 ways to outsmart an unpredictable economy with superior CX

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December 12, 2014 Client Story

Customer issues made simple with expert multilingual associates

Our client, a leading Fortune 500 financial services company was looking for help recruiting and training expert associates in various languages. That typically takes several months, but hired and staffed call centers in two months
Financial Services and Insurance
December 12, 2014 Client Story

Energy firm lights its future with customer strategy

Our client was trying to find a way to improve customer loyalty. We helped define a new customer experience strategy and roadmap by defining a consistent CX
Public Sector and Government
December 12, 2014 Client Story

A high-scoring training solution

Our client had just tried a rigorous new training exam that resulted in more failure than success. With our help, they achieved a 162% increase in passing rates.
Communications
December 12, 2014 Client Story

A playground for exceptional service

One of the world’s largest financial institutions was looking to improve the performance of their online banking team. We implemented a Sandbox Learning project, a virtual contact center to help build skills
Retail Banking
December 12, 2014 Client Story

A smarter approach leads to happier customers

Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS
High Tech
December 10, 2014 Blog

From Concept to Reality: A Glimpse at Your Automotive Experience in 2020

Automotive
December 9, 2014 Client Story

Crystal ball? No. Predictive analytics? Yes

Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.
High Tech
December 9, 2014 Client Story

Providing rapid contact center assistance during disaster relief

After a massive flooding, when 6 months' rain fell in 3 days, we stood up a 190-person team to help the Red Cross assist victims
Healthcare

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