July 13, 2016 Customer Strategist Omnichannel Excellence Is a Marathon, Not a Sprint The path to digital and omnichannel excellence is paved with incremental customer engagement improvements.
July 13, 2016 Customer Strategist Strategy and Technology Tag Team on Customer Outcomes Teams work together to create the customer path of least resistance.
July 13, 2016 Customer Strategist Deakin University: On the Path to Digital Maturity The Australian university's CIO and Chief Digital Officer discusses engagement with Millennial students. Public Sector and Government
July 12, 2016 Customer Strategist Connect the Dots on Cross-Channel Customer Care Aberdeen Group’s Omer Minkara breaks down the disconnects that prevent seamless omnichannel customer service.
July 12, 2016 Customer Strategist The Plight and Promise of the Omnichannel Journey These five key approaches will put technology to work, moving organizations’ omnichannel efforts in the right direction.
July 12, 2016 Customer Strategist Measuring Customer Level Profitability in the Telecom World STC adds a customer dimension to EBITDA to get a clearer picture of customer value. Communications