December 1, 2010 Customer Strategist Financial Services and Insurance Short-Termism Is the Biggest Threat to Trustability in Financial Services Don’t fall into the trap of IBGYBG.
December 1, 2010 Customer Strategist Retail Banking Excelling Through Excellent Customer Experiences Research reveals the strategic areas that retail banking must focus on to succeed in today’s hypercompetitive market.
December 1, 2010 Customer Strategist Retail Banking The Winning Way to Deliver Superior Service: “Every Customer Every Time” Mark Beausoleil, director of retail sales and service, explains the service strategies that support the achievement of the award.
December 1, 2010 Customer Strategist Retail Banking ING Netherlands Is Uniquely Customer Centric Collaboration and accountability create customer experiences that differentiate the bank from its competitors.
October 1, 2010 Customer Strategist Communications The Essential Element of Customer Service in Telecommunications Telecoms are offering a wealth of complex products and services. Now they need a customer support strategy that’s equally advanced: segmentation-based service.
October 1, 2010 Customer Strategist Local Innovation Spurs Global Growth at Etisalat Etisalat Group CMO Essa AlHaddad discusses the telecom’s approach to customers and how it connects local autonomy with enterprisewide strategy.
October 1, 2010 Customer Strategist Communications One Constant in the Social Revolution Telecom convergence means trustability will increase in importance.
October 1, 2010 Customer Strategist Customer Centricity Starts at the C-Level In a changing business environment Xerox Chief Marketing Officer Christa Carone works closely with her C-level colleagues to shed old brand perceptions and partner with customers for long-term strength.
October 1, 2010 Customer Strategist Communications Why Customer Experience Should Matter to You T-Mobile’s focus on the customer experience helps gains customers’ trust and loyalty.
October 1, 2010 Customer Strategist Wealth Management Poised for Transformation Telecommunications companies need to use their own technologies to dial up next-generation customer experience.
October 1, 2010 Customer Strategist Communications Sprint Nextel’s Service Overhaul Brings a Billion-Dollar Boost The telecommunications company saved $1 billion in costs while increasing customer satisfaction 47 percent—by improving the customer experience one customer at a time.
October 1, 2010 Customer Strategist Communications Delivering on the Customer Experience Convergence in telecom has created tremendous opportunities for operators to understand how much value each customer brings to the relationship.
