February 16, 2014 Case Study Public Sector and Government Three months. One shiny new CRM. Zero data loss A large U.S. government agency was frustrated with the limitations of its outdated CRM. In just 90 days, we helped our client implement a superior, modern CRM solution.
February 16, 2014 Case Study Communications Vodafone revolutionizes retail service with mindset shift Our client wanted to update its retail experience and present a more consistent branded customer experience across 15,000 stores worldwide. They chose us to help grow their NPS score.
January 12, 2014 Case Study Financial Services and Insurance Employee engagement = customer satisfaction Our client had just given out a customer survey that had customers rate their satisfaction with their account executive. The survey revealed their CSAT scores were in decline. They brought us in to find a solution
January 12, 2014 Case Study Financial Services and Insurance Financial services leader strengthens customer loyalty Our client wasn’t content with simply offering the best customer experience in the industry; they wanted to widen the gap even more. We were able to help the client by implementing multichannel support.
January 12, 2014 Case Study Healthcare Health insurer leverages expertise in Medicare open enrollment A leading health insurance provider wanted to provide an excellent member experience during Medicare open enrollment. We supported our client’s needs by deploying a team of 500 associates in two locations.
January 12, 2014 Case Study Healthcare High-tech solution for high-touch client experience Our client needed a way to improve its interactions with customers as its customer base continued to expand. We helped by implementing a technology solution that pairs callers with the best-equipped associate
January 12, 2014 Case Study Retail and eCommerce Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to provide support for buyers now. We were able to help by integrating click-to-chat in their existing system.
January 12, 2014 Case Study Retail and eCommerce Location targeting = 345% increase in volume Our client came to us looking for help in creating a more personalized and localized level of engagement with online customers. Using google AdWords, we helped move-in volume increase by 345%
January 12, 2014 Case Study Communications Proactive churn reduction saves — and sells Our client was looking for a way to prevent its most valuable customers from leaving and brought us on to help create a more well-rounded solution. We helped create a new customer-retention program.
January 11, 2014 Case Study Retail and eCommerce Electronics marketplace converts searchers into customers Our client was looking to optimize paid search, display, and conversion rates. We enabled more conversions from search and time savings resulting in a 52% increase in click-to-conversion rate
